Welcome to our Complaints Page

Dissatisfaction with a transaction often stems from miscommunication or misunderstanding. We strongly recommend that your first step is to contact the agent, broker, or mortgage loan officer involved to discuss the issue thoroughly. If a satisfactory resolution cannot be achieved, the following information may assist you in filing a formal complaint.

• Ombudsman Infoline

  Prior to submitting a complaint, all complainants are highly encouraged to speak to an Ombudsman for dispute resolution efforts. Ombudsmen are not Attorney or Legal Representative but are highly trained in dispute resolution. The Ombudsman Infoline can be obtained by clicking here: https://www.car.org/mlspro/CAR-Statewide-Professional-Standards

• Disciplinary / Ethics Complaint

  File a Complaint using C.A.R.'s CasePro Ethics Submission form: https://carealtors-o-casepro.azurewebsites.net/ethics

• Arbitration Request

  Submit a Request for Arbitration using the CasePro submission form: https://carealtors-o-casepro.azurewebsites.net/arbitration

The Del Norte Association is pleased to announce that we now participate in the Statewide Professional Standards Review Process. If you have tried the above and still wish to file a complaint, Please visit the following website link C.A.R. Professional Standards Program .